Privacy Policy

1. Introduction

Property Flow HQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.

2. Information We Collect

Personal Information

• Name, email address, phone number
• Billing and payment information
• Property addresses and details
• Tenant information (for landlords)
• Government-issued ID (for verification)

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Service
• Process rent payments and financial transactions
• Send notifications and updates
• Respond to customer service requests
• Improve our Service and user experience
• Comply with legal obligations
• Detect and prevent fraud

4. Information Sharing

We may share your information with:

• Payment processors (Stripe) for transaction processing
• Cloud service providers for data storage
• Email service providers for communications
• Analytics providers to improve our Service
• Law enforcement when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Regular security audits and penetration testing
• Two-factor authentication options
• PCI-DSS compliant payment processing via Stripe

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Financial records are retained for 7 years as required by law. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.

12. Mobile Application Permissions

The PropertyFlow HQ mobile application requests the following device permissions:

• Camera: Used to capture job site photos, maintenance issue photos, and verify work completion.
• Microphone: Used for video recording on job sites and maintenance walkthroughs.
• Location: Used to verify team member location on job sites and for GPS tracking during active jobs.
• Photo Library: Used to upload photos of job sites, completed work, and maintenance issues from your device gallery.
• Push Notifications: Used to alert you of rent payments, maintenance updates, job assignments, and messages.

All permissions are optional and can be revoked at any time through your device settings. Denying a permission will only disable that specific feature. Location data collected during active jobs is used solely for operational purposes and is not sold to third parties.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

privacy@propertyflowhq.com